Power allows a leader to shape their environment. It determines the scale of impact they can have, the resources they control, the direction they can set, the systems they can influence. Agency, however, determines how that power governs judgment, priorities, the willingness to make difficult decisions when circumstances become uncomfortable. The leaders who cut through the messy middle are the ones who understand that they need to hold both.

It is entirely possible to be accountable without being culpable. And yet, in many organisations, the moment something goes wrong, accountability is interpreted (and enforced) as culpability. That is where culture begins to fracture.

Most organisations articulate values clearly through posters, decks and onboarding slides, but culture lives in behaviour and empathy is the heart of it. Leaders who lack empathy don’t necessarily make bad decisions but they often underestimate the cost of not making the good ones. From the emotional toll and the confusion created by silence to the fatigue caused by constant recalibration. Empathy doesn’t mean avoiding hard decisions, but understanding how those decisions tr

One year into freelancing, I’ve realised this journey was never just about work. It was about becoming. Freelancing didn’t simply increase my income; it held up a mirror. It showed me the fears I still carried, the trust I needed to grow, and the strength I hadn’t yet claimed. Some chapters have closed. Some have reopened in ways I never expected. And many remain unwritten. This milestone isn’t an ending. It's a reminder that resilience often grows quietly, in the shadows.

Isn't it time we rethink one of the marketing world's buzzwords: the marketing funnel? Today’s digital arena is a far cry from what it was in the 19th century when this models were conceptualised. So, is the funnel a trusty guide, or just a relic that doesn't quite align with our current reality? People, at their core, are driven by impulse, desires and survival. We often hear about consumer journeys as if they're sticking to some scripted path with clear checkpoints. But in